Shipping Policy

All orders are processed within 2–5 business days, unless otherwise stated. Please note that orders are not processed or shipped on weekends or holidays.

For made-to-order items, the processing time is extended to 5–10 business days to ensure the best quality and customization.

Shipping times may vary depending on the destination. I always strive to ship your orders as quickly as possible. Typically, delivery times are as follows:

• Germany: 2–5 business days
• EU: 5–10 business days
• International: 10–20 business days

Please note that delivery times may be extended due to unforeseen circumstances such as customs delays or transportation issues.

Shipping costs are calculated at checkout and are based on the shipping method, destination, size, and weight of the order. I also offer free shipping for orders exceeding a certain amount. Details can be found during the checkout process.

Once your order is handed over to the delivery service, you will receive a tracking number and a link to track your order via email. If you have any questions regarding your shipment, please contact the delivery service directly or reach out to me for assistance.

I am not responsible for shipping delays caused by unforeseen events such as natural disasters, strikes, customs delays, or other circumstances beyond my control. However, I will do my best to assist you and resolve any issues.

Please ensure that your delivery address is entered correctly before placing your order. If you notice an error or need to update your address, please contact me immediately. Once your order has been shipped, changes to the delivery address are no longer possible. I cannot offer refunds for incorrect addresses, and any costs for returning the package to me and reshipping will be the buyer’s responsibility.

Before shipping, I verify addresses for errors or missing information. If an issue is detected, I will contact you via email. I reserve the right to hold the shipment until the address is confirmed. This may result in delays in processing your order.

You are responsible for tracking and receiving the package in a timely manner. If the package is not collected and is returned to me, any costs for the return and reshipping will be the buyer’s responsibility. Please check with your local postal service regarding storage periods.

For deliveries outside the European Union, additional import duties, taxes, or fees may apply and are the responsibility of the buyer. These charges are not included during the checkout process. Please contact your local customs office for more information.

I cannot be held responsible for delays caused by customs or additional charges imposed by your country’s authorities. Delivery times provided are estimates and may vary due to customs processing or other factors.

If your package is lost or stolen, please contact your national postal service or delivery company to file a claim. While I am not responsible for lost or stolen packages, I will provide any information necessary to support your claim.

If you have any questions regarding shipping, please contact me at [your email address]. I am happy to assist you!